Le mail;
Dear Mr X,
Thank you for flying Vietnam Airlines.
With reference to your refund request we would like to inform as followings:
1. Ticket numbers:
738.... NAME-X
738.... NAME-Y
738.... NAME-X
738.... NAME-Y
2. Flights:
HOCHIMINH – PHUQUOC – HOCHIMINH
3. Refund fee:
No fee due to schedule change
4. Refund amount:
699,000 x 2 + 110,000 x 2 = 1,618,000 VND
Please carefully check the above information and confirm with the last 4 digits of your original payment card at your earliest convenience so we may proceed with the refund accordingly.
Noted:
- Refunds are credited back to the original method of payment.
- All refund assessments are based on Vietnam Airlines' tariff and policies as well as the terms and conditions of your purchase. Fare rules explain refundability of your ticket. Please read this information carefully Fare types
Yours sincerely,.... - Vietnam Airlines
Contact Center - Vietnam Airlines
Tel (24/7): 19001100 trong lãnh thổ Việt Nam/call within Vietnam
+84 24 38320320 từ nước ngoài/call to Vietnam
Email: onlinesupport@vietnamairlines.com
Website: www.vietnamairlines.com | Fanpage: www.facebook.com/VietnamAirlines
Suite à mon mail;
Subject: Cancel flight VN 1824 friday 27 March
From: X<x@hotmail.com>
To: "Vietnam Airlines Online Support" ,"Y"
Date: 3/25/2020 11:40 PM
Hello,
Can you cancel this return flight, we returned with another flight.
VIETNAM AIRLINES Flight Number VN X Friday, X March
Reservation code Q... ( A-X)
X eTicket: 738....
Y eTicket: 738....
Thank you for your understanding, in these difficult times